MadFun Returns Policy
We want you to be completely happy with your purchase. However in the unlikely event that you wish to return an item, you have the right to cancel the contract within 14 days from the day after your goods have been received according to the Consumer Contract (2013).
Returning your goods
If you decide to return the goods, please notify us of your intent to cancel by sending an e-mail to [email protected] and include your name, description of the goods concerned and the order number of the cancelled contract.
Finally, please complete a returns form by printing it and include it with your returned goods.
Return all goods to; MadFun Ltd, Ravenshill, Racecourse Road, Lingfield, Surrey, RH7 6PP
Cancelling before despatch
If you cancel before your goods are despatched you will receive a full refund. If, however, the goods have been despatched (i.e. the shipment email has been sent), even if not yet delivered, it will be treated as a return and charges will apply.
Returning after assembly
Unfortunately we are unable to receive and refund any item that has been already assembled or part assembled.
Any charges will be communicated. If your goods were originally despatched with a delivery surcharge due to a request for delivery outside of our normal delivery times, method or areas, the surcharge paid for this service will not be refunded.
Care of goods
You must take reasonable care of the goods and then return the goods to MadFun by registered post or similar, to arrive back with us within 14 days of your notice of cancellation. We strongly advise that you use a tracked service for returning goods. The risk of damage to the goods in transit will be yours as will the cost of returning the item. Items should be returned to us clean, unused and in their original packaging wherever possible.
All goods are inspected on return for any signs of use or damage and we reserve the right to deduct monies from refunds where goods show signs of unreasonable use leading to diminished value. Self-assembly items cannot be returned if assembly is part or fully completed unless the item is faulty.
Refunds will be processed within 14 Days of receipt of returned items, or within 14 days of receiving evidence that the items are in the process of being returned.Contact us if you have any questions.