About ACON Trampolines

Q: What if I don't have my original order number?

Don't worry! If you don't have the order number, the Model Name and Photos of the trampoline become even more important. Send us a clear photo of the whole trampoline and we can usually identify the model for you.

Since 1996, ACON has been redefining what it means to catch air, evolving into a global leader in trampoline innovation. As they approach their 30th anniversary, they stand as the world’s oldest ongoing trampoline company, driven by a passion for engineering the "perfect bounce." Rather than simply entering a market, ACON grew from it, honing their craft through decades of rigorous testing, scientific refinement, and a commitment to quality that ensures every jump is as safe as it is exhilarating.

30 Years of Heritage: As the world’s oldest ongoing trampoline company, ACON offers three decades of earned expertise and relentless refinement in every design.

The Best Bounce, Proven: Every component is scientifically engineered for "MAX air," combining FlowTech™ mats and elite springs to deliver a professional-grade feel.

Built for Generations: With a "lifetime" philosophy, ACON trampolines are crafted from premium, weather-resistant materials designed to be used by your children and your grandchildren.

Safety as a Priority: Safety isn’t just a feature; it’s built into the DNA of the product, with high-strength enclosures and integrated padding that protect every leaper.

In-House Innovation: ACON doesn’t borrow expertise, they own it through years of focused R&D and testing with families and athletes to ensure world-class performance. ⭐

Frequently Asked Questions

Identifying the Right Part

What if I don't have my original order number?

Don't worry! If you don't have the order number, the Model Name and Photos of the trampoline become even more important. Send us a clear photo of the whole trampoline and we can usually identify the model for you.

My trampoline is an older model; are parts still available?

We carry stock for many older and even discontinued models. If a direct replacement isn't available, our team can often suggest a compatible alternative or an "upgrade kit" to get you back in action.

I’ve lost my original manual. How do I know which part to ask for?

Don’t worry! Most parts can be identified using simple measurements (like frame diameter and spring length) and a few clear photos.

Can I just use a universal part from another shop?

We don't recommend it. Safety parts like nets, mats, and pads are designed for specific frame sizes and spring tensions. Using the wrong part can be dangerous and will void your warranty.

Ordering

Can I order spare parts over the phone?

You are more than welcome to call us for advice, but we always require a written request via email. This allows us to track your part numbers and model information accurately to ensure no mistakes are made.

Is it worth repairing my trampoline or should I just buy a new one?

This depends on the age and condition of your frame. If the frame is sturdy and rust-free, replacing a mat or net is much more cost-effective. However, if multiple major components are failing or the frame is bent, our team can advise if it's time for a new model.

Installation & Maintenance

Will I be able to fit the replacement part myself?

Most spare parts, such as springs, safety pads, and nets, are designed for easy home installation. We can often provide digital assembly guides or video links to help you through the process.

The part I received looks slightly different from my old one, is it wrong?

We often update designs for better safety or durability. As long as our team has verified your model number, the part will be compatible even if the color or material has a slightly newer look.