Refund policy

At Madfun.co.uk (a trading name of MadFun Ltd), we want you to be completely satisfied with your purchase. We understand that sometimes plans change, which is why we offer an industry-leading returns window. This policy outlines your rights and the process for returning goods.

1. Your Right to Cancel (90-Day Returns)

You have the right to cancel your contract and return your items for any reason within 90 days from the day after the goods were received, provided the goods are unused and unassembled.

To exercise this right, you must inform us of your decision to cancel by emailing cancel@madfun.co.uk with your name and order number (and, if helpful, a short description of the goods you wish to return).

2. Festive Returns Purchases

Festive Warranty Provision:
For orders placed between 24th November and 24th December, the product warranty will automatically commence on 25th December, regardless of the actual delivery date. This ensures that gifts benefit from the full warranty period from the date they are intended for first use.

3. Conditions for Return

To qualify for a full refund (minus any applicable delivery surcharges), the following conditions must be met:

Unused and Clean: Items must be returned in a clean, unused condition.
Original Packaging: Items must be returned in their original, unopened packaging (including all parts, accessories, manuals and fixings) to ensure safe transit.
Not Assembled / Not Part-Assembled: Items must not have been assembled or part-assembled. We are unable to accept returns for any item where assembly has commenced, unless the item is proven to be faulty.

4. Returning Your Goods (Process)

To start a return, email cancel@madfun.co.uk with your name and order number. We will confirm next steps and provide the correct return depot address where applicable.

Do Not Return to Registered Office: Please do not return goods to our registered office address. Returns sent to the registered office will be rejected and returned to the sender at the sender's expense.
Return Costs: The cost of returning goods is the responsibility of the customer.
Tracking & Insurance (Recommended): The risk of damage or loss in transit remains with the customer until the goods are received by our depot. We strongly recommend using a tracked and suitably insured delivery service and keeping your proof of posting.
Photos (Recommended): We advise taking photographs of the item(s) and the packaging prior to dispatch as a record of their condition and how they were packed.

5. Cancellations Before and After Despatch

Before Despatch: If you cancel your order before the goods have been despatched from our warehouse, you will receive a full refund.
After Despatch: Cancellations made after the goods have been despatched (i.e., once the shipment confirmation email has been sent), even if delivery has not yet taken place, will be treated as a return. In these instances, the customer is responsible for return shipping costs and/or any diverted delivery charges incurred.

6. Inspection and Diminished Value

All returned goods are subject to a thorough inspection upon arrival at our depot. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we reserve the right to deduct an amount from the refund if the value of the goods has been diminished by "unreasonable" handling (i.e., handling beyond what would be necessary to establish the nature, characteristics, and functioning of the goods in a physical shop).

7. Refunds

Refunds will be processed within 14 days of the goods being received and inspected at our depot. The refund will be issued to the original payment method used at the time of purchase.

Deductions for Diminished Value: Where goods show signs of unreasonable use/handling (beyond what would be necessary to establish the nature, characteristics, and functioning of the goods), we reserve the right to reduce the refund accordingly.
Delivery Surcharges (Non-Refundable): Any original delivery surcharge (for example, remote-area/postcode surcharges or special delivery methods/services) is non-refundable in the event of a standard return.

8. Faulty Goods

If you believe your product is faulty, please contact us immediately. Faulty items are handled in accordance with your statutory rights under the Consumer Rights Act 2015. We may require photographic or video evidence of the fault to determine the appropriate course of action (repair, replacement, or refund).

9. Final Sale / Clearance (No Returns)

Ex-display, clearance, and end-of-line items are excluded from this returns policy and are sold on a final sale basis (unless faulty, in which case your statutory rights apply).

10. Business-to-Business (B2B) Returns

For goods purchased for commercial use (including, but not limited to, schools, councils, care homes, and commercial playgrounds), different terms may apply. Please refer to your specific commercial invoice or contact our B2B team for clarification on professional return rights.

madfun.co.uk
Email: cancel@madfun.co.uk
Website: www.madfun.co.uk