Frequently Asked Questions

Round Trampolines

Round trampolines are the traditional and original shape garden trampoline. The circular shape provides even tension on the springs, which means that there is only one central bounce area. If you tumble or fall, you will be pulled back to the middle, which is where you will find your greatest bounce. Always consider who will be using trampoline? If you are looking for a trampoline that all the family can use, you may look at a higher user weight limit which is great for older children, but, not great for younger children.

Oval Trampolines

Oval trampolines have a different spring configuration than that of a round trampoline, providing 3 different bounce areas for a safer jump, which is great if you are going to allow more than one user on at a time (which we do not recommend). The oval shape fits nicely into more narrow gardens.

Rectangular Trampolines

Rectangular trampolines are becoming more widely available for domestic use. They are most popular with serious trampolinists or gymnasts as they are more suited to doing moves and tricks. The rectangle shape and spring configuration provides the user with a more professional jump than that of a round trampoline.

We always recommend buying as large a trampoline as your budget and the size of your garden allow. This means your children can grow into it and you are less likely to need to replace it for a larger model as the children get bigger.

For safety, we recommend allowing 2 metres clear space around your trampoline.

All trampolines which are sold and used for domestic use now need to be supplied with an enclosure. From 2019 the EU standard was updated to include InGround trampolines.

Trampolines sold as sporting goods do not need to be bought with a safety enclosure, this is sold as an additional option for peace on mind.

Most of our trampolines can be built in a couple of hours.

Providing they are used correctly and under parental supervision trampolines are not dangerous.

To stay safe, it is strongly recommended to only allow one person on the trampoline at a time; this will lower the chances of collisions and bouncing too high.

All children should always be supervised by an adult when using a trampoline and you should make sure the trampoline mat is not wet when in use.

We recommend that you regularly check all parts of your trampoline for signs of wear or damage.

Please refer to your trampoline user manual for additional safety information. 

For safety, we recommend allowing 2 metres clear space around your trampoline.

We have trampolines to suit all budgets and all of them conform to current safety standards and regulations providing they are built in accordance with the manufacturer’s instructions.

Unfortunately, we are unable to accept returns for items that have already been assembled. We strongly advise that prior to purchasing a trampoline you measure the area in which it is to be placed and mark the trampoline out in your garden. This will ensure you purchase the correct size and shape for your garden.

We’ve teamed up with Taskrabbit to make your trampoline assembly as seamless as your first bounce.

We know that getting a large trampoline ready for action can be a big job, so we’ve made it easy to book a background-checked Tasker to handle the heavy lifting.

This partnership connects our world-class products with a network of background-checked local Taskers who can get your garden fun-ready for you.

Whether it's a JumpPRO or a Salta, you can trust a Tasker to ensure your trampoline is built safely and correctly. Simply follow our dedicated booking link to find a local Tasker who can get your trampoline ready in no time.

We recommend that it is always worth investing in a ladder. It will ensure everyone using the trampoline gravitates to one entry and exit point and ladders are easy to unhook and remove which prevents smaller children from entry when not supervised.

Some of our trampolines include a ladder, please refer to the individual product page for more information.

Remember to always remove the ladder when the trampoline is not in use.

We strongly advise not using a trampoline in rain, snow or icy conditions as the bed could become slippery and therefore accidents are more likely to happen.

It is also important to note that we do not recommend leaving your trampoline up in extreme weather such as high winds.

We do offer a range of accessories that can help secure your trampoline in windy conditions.

We provide a range of specially designed InGround trampolines just for this.

However, if you are looking to sink a standard above ground trampoline then we would suggest you get advice from a builder or gardener first to check how wet your soil is and what drainage to allow for as we are unable to provide advice or recommendations on which trampoline you should purchase for this purpose.

Please also note that this would void any warranty on the trampoline as it is not designed to be used in this way.

Using a protective bed cover can help protect your bed from UV rays, rain and general weather conditions which means that quality will be maintained for longer.

Some trampoline nets can be disconnected from the support poles and laid down on the bed of the trampoline. If this is done over the winter months, it can help to prolong the life of the net.

We also recommend that you take the enclosure net down in high winds as they can act like a sail, causing your trampoline to take off or fall over causing damage which would not be covered under any warranty. A

lso make sure you don’t go over the maximum weight limit. This will ensure that the bed and springs are not put under excessive pressure and subsequently weaken.

For most trampolines all you will need is an Allen key and a spring loading tool. These are often included in your trampoline when you receive it.

In addition, we do recommend that you use safety gloves and safety glasses when assembling your trampoline.

All manufacturers will advise that you should only have one user bouncing at one time to avoid injury. It is important that you are aware of the weight limit of your trampoline so should you choose to allow more than one user; they do not exceed that recommended user weight limit.

Yes, you can use your trampoline on a slope providing that the slope is smaller than 15% or 1 in 7. However, you will need to level out your trampoline by digging a trench. To do this, dig a 3-inch-wide trench and as deep as you need to level it so that when you place your uphill trampoline legs in the trench the trampoline becomes level.

We strongly recommend that you take your trampoline down in the winter months if it will not be used. This is to protect it from harsh weather that can cause damage such as wind damaging the enclosure net.

However, if you choose to leave it up, we recommend that you invest in a debris cover to protect the mat from damage from debris such as leaves and twigs.

We also recommend that you remove any snow that accumulates on the mat as the weight of the snow can weaken the springs.

We would also recommend that you take down the enclosure net as this can act like a sail, causing the trampoline to take off or fall over resulting in damage which would not be covered under any warranty.

Choosing a pool is all about balancing your available space, your budget, and how you plan to use it. At Sunshine Pools, we specialise in high-quality above ground swimming pools from top brands like Intex and Bestway.

• Space & Planning: Always measure your intended area twice! You’ll need a bit of "buffer" space around the pool for the ladder and pump.
• Oval Framed Pools: Perfect for narrow gardens. They offer a great swimming length without taking up the full width of a round pool.
• Rectangular Framed Pools: The gold standard for those who actually want to swim laps. They are incredibly sturdy, snap together without tools, and utilise your garden space very efficiently.
• Round Pools: The classic "splash about" choice, ideal for families with younger kids who want to play.

Remember to check the footprint of your pool as the dimensions stated are the top of the frame, not the overall size required. The legs will stick out taking up more space. The total footprint required can be found in the images of each pool.

Because our pools are self-assembly items, we cannot accept returns once the pool has been unpacked and assembled. We really recommend marking out the dimensions in your garden with a piece of string or a garden hose before you buy. This gives you a "real-life" feel for how much space it will take up and helps avoid any post-purchase regret!

For more information see our returns policy.

This depends on your local water pressure and the pool's capacity. On average, a standard UK garden hose delivers about 9 gallons per minute (approx. 540 gallons per hour).

• Example: A 5,000-gallon pool will take roughly 9 to 10 hours to fill.
• Pro Tip: If you have a large pool, plan to start the fill early in the morning so you can monitor the "leveling" process (the first inch of water is the most important!).

Yes, absolutely. This is the most important step of the setup. If your pool is on even a slight slope, the weight of the water (which is several tons!) will push against the "downhill" side, causing the liner to bulge and potentially leading to a collapse.

• Preparation: Remove all sharp stones and twigs.
• Levelling: If your lawn is uneven, use a layer of fine sand to create a level base.
• Protection: Always use a ground sheet or floor protectors to protect your liner from the earth and keep the bottom of the pool clean.

To keep your water safe and crystal clear, you do need a santisation system. Without it, bacteria and algae will quickly take over.

• Starter Kits: We offer comprehensive pool chemical starter kits that include everything you need: Stabilised Chlorine Granules (to kill bacteria), pH Plus/Minus (to balance the water so it doesn't sting eyes), Algaecide (to prevent green water), and Test Strips.
• Testing: We recommend testing your water at least twice a week (more often in hot weather or heavy use).

Green water is caused by algae. This usually happens if the chlorine levels have dropped too low or the pH is out of balance.

1. Test: Use a test strip to see what's wrong.
2. Shock: Use "Shock Chlorine" to give the pool a massive boost of sanitiser.
3. Circulate: Keep your filter pump running 24/7 until the water clears.
4. Algaecide: Add a dose of algaecide to kill off any remaining spores.

Yes, a pump is the "heart" of your pool. It circulates the water, preventing it from becoming stagnant, and traps physical debris (hair, insects, dust).

• Cartridge Filters: Common in smaller pools; the paper filters need cleaning every few days and replacing every 2 weeks.
• Sand Filters: Much more powerful and efficient. They use special filter sand (or glass media) which only needs replacing every 5 years.

We have two main options depending on your pool size and budget:

• Elecro Engineering Heaters: They are incredibly reliable and range from single-phase 3kw (plug-in) up to 3-phase 18kw (which requires a qualified electrician to hard-wire).
• Poolex Heat Pumps: Coming soon.

It’s not just a "bubble wrap" sheet! A solar cover acts as a giant magnifying glass, transferring the sun's energy into the water.

• Heat Retention: It prevents evaporation, which is responsible for about 75% of a pool's heat loss.
• Which way up? Always place the bubbles facing down into the water. This traps the heat and keeps it in the pool.

For the best water quality, you should rinse your cartridge with a hose every few days. However, they should be replaced entirely every 1 to 2 weeks during the summer, as the fine fibers eventually become clogged with oils and microscopic debris that a hose can't reach.

The media (sand) in a domestic filter should be changed approximately every 5 years to ensure effective filtration, although it can be cleaned with chemicals in this time to prolong its efficiency. It can also now be replaced with a crushed, treated glass media which does not need to be changed so frequently.

Our offices are open Monday to Friday from 9am to 5pm.

We are an online only retailer, so we do not have a showroom. However, our customer service team are trained and very knowledgeable in all the products we sell and can offer help and advice over the phone.

Of course! You can call us on 01342 833 464 to place your order over the phone, and to check that we're real! Please note lines are open Mon to Fri, 9am to 5pm. Outside of these times, feel free to email us instead at sales@madfun.co.uk.

We accept all major credit and debit cards, including American Express. We also accept Paypal, Klarna, Apple Pay, and Google Pay.

If you wish to pay via bank transfer please contact us and we can send you an invoice.

WE OFFER FREE DELIVERY ON ALL ORDERS*

Most orders are dispatched within 1 to 2 working days, with delivery typically following shortly after. You'll receive tracking details by email as soon as your order is on its way. We can also offer Saturday deliveries, though please note these incur a surcharge. If a product is available for Saturday delivery, the option will be shown to you at the checkout stage.

For specific delivery information please refer to the Delivery tab on the product page.

The cut off time for same day despatch can vary depending on the product. Any orders received after that time on weekdays or orders placed on Saturdays, Sundays or public holidays will be processed the next working day. The number of delivery days quoted are indicative and working days i.e. Monday to Friday. If weekend delivery is available it will be offered to you at checkout for an additional charge depending on the product ordered and your postcode.

Whilst we will make every effort to meet the delivery time given, we use a contracted third party to make our deliveries and therefore the actual delivery is beyond our control. As such please note that any date or period for delivery shall be considered as indicative only, although it is our policy to try to fulfil all orders as quickly as possible. We will not be in breach of contract if we do not deliver within the indicated time period. We ask that all information provided by you is accurate and that you include a daytime contact number, mobile telephone number and email address so we are able to contact you in the event of a delivery query. It is your responsibility to sign for the correct number of parcels received on the carrier's delivery note/electronic scanner. You should notify us of any shortages within 48 hours.

All stock information is real-time. If a product is out of stock, please refer to the back in stock date.

Madfun.co.uk cannot be held responsible for delays in the delivery caused by the supplier, or any other third party. At no time will compensation be awarded should delivery take longer than anticipated due to unforeseen circumstances. Unless otherwise specified, all products must be signed for. The Customer must request any other delivery method at the time of the order, and goods will be shipped under Customer's responsibility as defined above.

 *Free delivery on all orders to most UK postcodes. Some remote areas will incur a surcharge which will automatically added at checkout.

If you will not be home to take your delivery, please indicate on your order that the goods can be left in a safe place. We will pass these instructions on to the courier.

Please be aware that we cannot be held responsible for the loss or damage of any goods that you have requested be left and have not personally taken delivery of.

All orders placed before the indicated cut off (refer to individual product pages for specific details) are processed the same day. Orders placed after the cut off or on a non-working day will be processed the next working day.

If you have not received your shipping email please email us on sales@madfun.co.uk quoting your order number.

If you have not received your delivery within the timeframe stated at the point of ordering please email us on sales@madfun.co.uk quoting your order number. Alternatively call us on 01342 776488.

Please be aware that whilst we make every effort to meet the delivery time given, we use a contracted third party to make our deliveries and therefore the actual delivery is out of our control.

Please check your order within 48 hours of receiving your delivery and notify us of any missing items via email sales@madfun.co.uk quoting your order number and details of any missing items.

All our products come with instruction manuals which list the pieces included, this can be used to double check the contents of all boxes to make sure everything is there.

Please be aware that we may be unable to resolve any issues if they are reported to us after 48 hours have passed.

If you wish to cancel your order, please notify us via email (sales@madfun.co.uk) as soon as possible.

If you cancel before your goods are despatched, you will receive a full refund. If, however, the goods have been despatched (i.e. the shipment email has been sent), even if not yet delivered, it will be treated as a return and charges will apply.

We are only able to deliver to mainland UK.

We're sorry we can't ship directly to the rest of the world but we are happy to liaise with a UK freight forwarder to arrange delivery overseas. To do this simply enter your freight forwarder's details in the delivery address at checkout. If you have any queries please contact us.

Delivery varies depending on the product you have chosen; specific delivery information can be found on the delivery tab on each product page.

We hope you will be completely happy with your purchase, however, in the unlikely event that you wish to return an item, you have the right to cancel the contract within 14 days from the day after your goods have been received.

If you decide to return your goods, please notify us of your intent to cancel by sending an email to cancel@madfun.co.uk and include your name, description of the goods concerned and your order number. We will then advise you of the returns process and where to send your products back to. Please note returns may incur a re-stocking fee.

For any warranty claims, please email sales@madfun.co.uk attaching your invoice (if you have it), a description of the problem and photographs of the damaged areas. We will then either manage the claim for you or we will advise you who to contact if the manufacturer of your product has their own warranty team working alongside us.

If your goods are damaged at the point of delivery, please still accept your delivery but note the damage with the driver when you sign for your goods. Please then contact us via email at sales@madfun.co.uk quoting your order number, a description of the damage and photos if possible. Please be aware that refusing your order will lead to delays in us being able to resolve any problems as we will have to wait for the goods to be returned to us.

If you find your goods are damaged once they have been unpacked, again, please email us as soon as possible on sales@madfun.co.uk quoting your order number, description of the damage and photos if possible.